Service information

Privacy and workspace access

Your account identity links you to a company workspace. Agency details, client briefs, uploaded documents, notes and candidate unlocks are stored for your company. Company members share access to unlocked profiles, notes and the wallet. Agency admins manage branding and team invitations.

Candidate discovery and contact checks use external data services. Contact availability indicators are not a guarantee that a mobile number is current. Share candidate information only with colleagues and clients who need it for the hiring work.

Use the demo/contact request on the RoleSkout website to contact the team about your account or stored information.

Using the service

Use the workspace for legitimate recruitment on behalf of your agency and clients. Submit accurate hiring requirements and only upload documents you are authorised to use. Account access currently uses the portal’s secure sign-in.

Candidate previews and brief drafting do not debit your wallet. Unlocking requests contact checks. Standard unlocks are ₹750 plus 18% GST (₹885 total); Top pick unlocks are ₹1,000 plus GST (₹1,180 total). The confirmation shows the total and resulting balance before you approve.

Current setup screens can record a funding preference and a domain request. They do not collect a payment, credit a wallet or activate a custom domain. Funding and custom hosting require team activation.

Replacement and wallet-credit process

If an unlock cannot return the required contacts, its wallet hold is released. If returned details are incorrect, use “Request replacement or refund” inside the unlocked profile.

The team reviews the request and either supplies corrected details with a confirmed mobile number or credits the original unlock amount, including its GST component, to the company wallet. A request is not an automatic refund. Approved credit is applied once for that profile.